Last updated: 29/12/2025

Welcome to The Rose of Sharon (“we”, “us”, “our”). By placing an order through our website or social media platforms, you agree to the following Terms & Conditions. Please read them carefully before purchasing.

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 1.⁠ ⁠About Us

The Rose of Sharon is a small, independent floral business based in the United Kingdom, specialising in handmade bouquets and floral arrangements for various occasions.

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 2.⁠ ⁠Products & Availability

• All bouquets and arrangements are handmade and may vary slightly from images shown on our website or social media due to seasonal availability and natural variation in flowers.

• If a specific flower is unavailable, we reserve the right to substitute it with a similar flower of equal or greater value while maintaining the overall style and colour scheme.

• Images are for guidance only.

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 3.⁠ ⁠Orders

• Orders can be placed via our website, Instagram, or other agreed communication channels.

• Once an order is confirmed and payment is received, it is considered accepted.

• Please ensure all delivery details are correct at the time of ordering. We are not responsible for delays or failed deliveries due to incorrect information.

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 4.⁠ ⁠Pricing & Payment

• All prices are listed in GBP (£).

• Payment must be made in full before any order is prepared or dispatched.

• Prices may change at any time, but confirmed orders will not be affected.

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 5.⁠ ⁠Delivery & Collection

• Delivery times are estimates and may be affected by factors beyond our control (e.g. weather, traffic).

• Someone must be available to receive the flowers. If no one is present, delivery may be left in a safe place at the customer’s risk, or returned.

• Re-delivery fees may apply.

• Collection times must be agreed in advance.

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 6.⁠ ⁠Cancellations & Refunds

• Due to the perishable nature of flowers, cancellations or refunds are not accepted once preparation has begun.

• If you need to cancel, please contact us as soon as possible. Cancellations may only be accepted at our discretion.

• Refunds will not be given for dissatisfaction based on personal preference.

• If your order arrives damaged or incorrect, please contact us within 24 hours of delivery with photographic evidence.

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 7.⁠ ⁠Care of Flowers

• We are not responsible for the longevity of flowers once delivered, as this depends on care, environment, and conditions beyond our control.

• Care instructions should be followed to maximise freshness.

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 8.⁠ ⁠Special Requests

• We do our best to accommodate special requests (colours, flowers, styles), but these are not guaranteed.

• Any custom or personalised orders are non-refundable.

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 9.⁠ ⁠Intellectual Property

• All content on this website, including images, text, logos, and designs, is the property of The Rose of Sharon and may not be copied or used without permission.

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10.⁠ ⁠Liability

• Our liability is limited to the value of the order placed.

• We are not responsible for indirect or consequential losses.

• Nothing in these Terms limits your statutory consumer rights under UK law.

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11.⁠ ⁠Privacy

• We respect your privacy and only collect personal information necessary to fulfil your order.

• Your data will not be shared with third parties except where required to complete delivery or comply with the law.

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12.⁠ ⁠Governing Law

• These Terms & Conditions are governed by the laws of England and Wales.

• Any disputes will be subject to the jurisdiction of the UK courts.

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13.⁠ ⁠Contact Us

If you have any questions regarding these Terms & Conditions, please contact us at:

📧 [email protected]

📍 Brighton & Hove East Sussex United Kingdom